November, 2009
4-5

Supervision Practices
Instructor(s): Gary Keller, President , Keller Management Services
8:30 am - 3:00 pm
Location
UWM School of Continuing Education
161 W. Wisconsin Avenue, Suite 6000
www.sce-gov.uwm.edu
ph: 414/227-3200
fx: 414/227-3146
Being an effective supervisor is demanding work. It requires walking a line between being a director and a comrade, between pleasing higher management and meeting the resource needs of your direct reports, and often moving from being technically competent to relying heavily on skills in human relations, delegation and directing the efforts of others. This workshop is designed to enhance the foundation for strong supervisory skills. Material covers the responsibilities of supervisors and the skills needed to be effective in meeting these responsibilities. Discussion will include 'best practice' communication styles, motivation techniques, overview of the constraints of law, higher practices, evaluations and moving your group to a team.
Fee:330

Contact: Shirley Bufford
ph: 414/227-3157
fx: 414/227-3330
Program Manager
UWM School of Continuing Education